Help
Support and guides
Answers to the main questions: installation, activation, renewal. Can't find yours? Write to us — we reply in Ukrainian.
How-to
Step-by-step guides
Installation
- How to install ESET →
- Download from official sources
- Preparing the device
Activation
- How to activate a licence →
- ESET HOME account
- Key from the email
Renewal
- How to renew a licence →
- Same key, new term
- Renew now →
Free ESET tools
- Online scanner — a one-off PC check
- Password generator
- Threat encyclopaedia
FAQ
The key didn't arrive after payment — what should I do?
Check your spam folder. If the email isn't there, write to us with your order email: we'll check and resend it.
Where do I go with technical questions about the product?
Write to us — we'll help with your order, licence, activation and how the program works; we reply in Ukrainian.
How do I move protection to a new device?
In your ESET HOME account, disconnect the old device and add the new one — within the number of devices in your subscription.