FAQ
Detailed answers to the questions we get asked most. Can't find yours? Write to us — we reply in Ukrainian.
FAQ
Is the key a genuine ESET licence?
Yes, we sell official ESET licences in Ukraine. The key is created in the partner system of the official ESET distributor, and you can manage it in your ESET HOME account (home.eset.com).
How do I get the key?
Once the payment is confirmed, the key is sent automatically to the email given in the order.
How many devices can I use the licence on?
As many as your chosen configuration allows — you'll see the number in the configurator before you buy and in your ESET HOME account.
How do I renew the licence?
Through the renewal section: key and email → term → payment. Same key, new term.
My licence has expired — can I still renew?
If your licence is still valid or expired less than 60 days ago, renew using the renewal form — it's better value than a new licence. If more than 60 days have passed, renewal is no longer available; buy a new licence.
I renewed early — will I lose days?
No. The new term starts from the end of the current one, so you don't lose any days. The date in the program can take up to 24 hours to update, and protection keeps working the whole time. If the date hasn't changed after a day, re-enter the key in the program or write to us.
Can I add devices to my current licence?
Yes. Write to us with your key and the number of devices you need — we'll check the option with ESET's distributor and price it, at renewal or mid-term.
Can I switch to another ESET product?
Yes, to a higher-tier product: NOD32 → HOME Security Essential or Premium, Essential → Premium. Write to us with your key — we'll check the option with ESET's distributor and price it, at renewal or earlier.
The email with my key hasn't arrived — what should I do?
Check your spam folder, and in Gmail the Promotions tab too. Make sure the email in the order is correct. If the email isn't there, write to us from your order email and we'll resend it.
Do you provide documents for sole traders and companies?
Yes: an invoice with VAT, an acceptance act and a VAT invoice. At checkout choose “Sole trader / Company”.
How do I move ESET to a new PC?
Uninstall the product from the old device (or disconnect it in ESET HOME) and activate the same key on the new one.
Can I get a refund?
If the key hasn't arrived, won't activate or doesn't match your order, write to us: we'll replace the key or refund you. A working licence can't be refunded, because the key is created for you right after payment — just like in the ESET store. Details in the refund terms.
Which ESET should I choose?
Use the buying guide: 1 PC — NOD32, several devices — HOME Security Essential, the most features — Premium.
Do you have business solutions too?
Yes: Small Business Security for 5–25 devices and the ESET PROTECT range for larger teams — prices on request.
Write to us
Support in Ukrainian — we'll help you choose, activate or renew.